For questions about or hard copies of formula books, color chips or chip racks, please call:

ACE Paint Division (for Ace Retailers only) 1-800-ACETONE

True Value Customer Service (for True Value Retailers only) 1-800-323-7475

For all other paint retailers or information/pricing on the latest electronic formula book* or competitive fan deck, please call Datacolor Support at 1-800-982-6496.

        *True Value Retailers, call 1-800-323-7475

1. I have version xx.xx for Paintmaker or Datacolor Paint; is this the latest version?
2. Invalid file name runtime error 20507
3. "runtime error ’20567’ Error in file C:PaintmkrdataXXX.rpt Page Header or Footer longer then Page"
4. How to setup a dispenser in a computer to computer configuration?
5. Runtime error 429 active x component cannot create object when attempting to print a label
6. How do I set up a dispenser software to software ?
7. Instrument Communications Error in Paintmaker or Datacolor Paint
8. Invalid White Tile Measurement. Wrong tile? (DF-100)
9. Error: "a timeout error occurred communicating with the dispenser. Cannot dispense. Timeout occurred on line @start."
10. How do I setup ColorPro software on the same computer as Datacolor Paint or Paintmaker?
11. How do I backup my customer file, if I don’t have a floppy drive?
12. I have a problem with instrument calibration or communication, or I get the following error "component error return the following transfer error will now abort media name data component df
13. I have several Paintmaker or Datacolor Paint CD’s. Which one do I install?
14. How do I set up a Dymo Labelwriter printer in Datacolor Paint or Paintmaker?
15. Labels are printing on two labels instead of one
16. This control NoSpec.Dll does not support a measurement device.
17. How to setup Datacolor Paint ?
18. How do I install new white tile calibration data in Datacolor Paint?
19. How do I download from a Microflash?
20. I don’t have a floppy disk drive or my calibration data is on another source (CD, Flash Drive, Network, etc.)
21. The settings specified in the hrblcomm.ini were not valid.
22. How do I store a new diagnostic tile measurement in Paintmaker or Datacolor Paint, if I have replaced my white tile, or changed instruments?
23. I need help installing a Paintmaker upgrade.
24. Labels do not print correctly, printer does not feed labels correctly, the ready light on the printer blinks after attempting to print.
25. Getting error "curtin form load - error 372 failed to load control cscomb32.ocx"
26. Error number -2147417848
27. Just downloaded instrument data from e-mail, how do I load the new calibration data?
28. I have purchased multiple databases and got multiple CD’s. Which one do I load first?
29. My buttons and features are missing from the Datacolor Paint or Paintmaker software.
30. Software validation screen appears when attempting to run Paintmaker on a system that has already been validated, indicating that the demonstration period has expired.
31. How do I set up a loaner instrument?
32. An error Occurred During Instrument Measurement
33. I can’t find the paint bases I need to make a match.
34. I ordered a particular manufacturer’s database with my system and did not get it.
35. How do I get information on Orchard Supply Hardware Upgrades?
36. I am experiencing instrument calibration or communication problems
37. Why can’t I do a custom match using a certain product?
38. I still receive a calibration error after correct calibration file data is installed.
39. What’s the current recommended printer?
40. Is there a manual for Paintmaker?
41. Where do I purchase labels for labelmaker?
42. How to convert volumetric output to shots output, in retail paint