For questions about or hard copies of formula books, color chips or chip racks, please call:

ACE Paint Division (for Ace Retailers only) 1-800-ACETONE

True Value Customer Service (for True Value Retailers only) 1-800-323-7475

For all other paint retailers or information/pricing on the latest electronic formula book* or competitive fan deck, please call Datacolor Support at 1-800-982-6496.

        *True Value Retailers, call 1-800-323-7475

1. Invalid file name runtime error 20507
2. "runtime error ’20567’ Error in file C:PaintmkrdataXXX.rpt Page Header or Footer longer then Page"
3. How to setup a dispenser in a computer to computer configuration?
4. Runtime error 429 active x component cannot create object when attempting to print a label
5. How do I set up a dispenser software to software ?
6. Instrument Communications Error in Paintmaker or Datacolor Paint
7. Invalid White Tile Measurement. Wrong tile? (DF-100)
8. Error: "a timeout error occurred communicating with the dispenser. Cannot dispense. Timeout occurred on line @start."
9. How do I setup ColorPro software on the same computer as Datacolor Paint or Paintmaker?
10. How do I backup my customer file, if I don’t have a floppy drive?
11. I have a problem with instrument calibration or communication, or I get the following error "component error return the following transfer error will now abort media name data component df
12. I have several Paintmaker or Datacolor Paint CD’s. Which one do I install?
13. Labels are printing on two labels instead of one
14. How do I set up a Dymo Labelwriter printer in Datacolor Paint or Paintmaker?
15. This control NoSpec.Dll does not support a measurement device.
16. How to setup Datacolor Paint ?
17. How do I install new white tile calibration data in Datacolor Paint?
18. How do I download from a Microflash?
19. I don’t have a floppy disk drive or my calibration data is on another source (CD, Flash Drive, Network, etc.)
20. The settings specified in the hrblcomm.ini were not valid.
21. How do I store a new diagnostic tile measurement in Paintmaker or Datacolor Paint, if I have replaced my white tile, or changed instruments?
22. I need help installing a Paintmaker upgrade.
23. Labels do not print correctly, printer does not feed labels correctly, the ready light on the printer blinks after attempting to print.
24. Error number -2147417848
25. Getting error "curtin form load - error 372 failed to load control cscomb32.ocx"
26. Just downloaded instrument data from e-mail, how do I load the new calibration data?
27. I have purchased multiple databases and got multiple CD’s. Which one do I load first?
28. My buttons and features are missing from the Datacolor Paint or Paintmaker software.
29. Software validation screen appears when attempting to run Paintmaker on a system that has already been validated, indicating that the demonstration period has expired.
30. How do I set up a loaner instrument?
31. An error Occurred During Instrument Measurement
32. I can’t find the paint bases I need to make a match.
33. I ordered a particular manufacturer’s database with my system and did not get it.
34. How do I get information on Orchard Supply Hardware Upgrades?
35. I am experiencing instrument calibration or communication problems
36. What’s the current recommended printer?
37. Why can’t I do a custom match using a certain product?
38. I still receive a calibration error after correct calibration file data is installed.
39. Is there a manual for Paintmaker?
40. I have version xx.xx for Paintmaker or Datacolor Paint; is this the latest version?
41. Where do I purchase labels for labelmaker?
42. How to convert volumetric output to shots output, in retail paint