For questions about or hard copies of formula books, color chips or chip racks, please call:

ACE Paint Division (for Ace Retailers only) 1-800-ACETONE

True Value Customer Service (for True Value Retailers only) 1-800-323-7475

For all other paint retailers or information/pricing on the latest electronic formula book* or competitive fan deck, please call Datacolor Support at 1-800-982-6496.

        *True Value Retailers, call 1-800-323-7475

1. "runtime error ’20567’ Error in file C:PaintmkrdataXXX.rpt Page Header or Footer longer then Page"
2. I have version xx.xx for Paintmaker or Datacolor Paint; is this the latest version?
3. Invalid file name runtime error 20507
4. Error: "a timeout error occurred communicating with the dispenser. Cannot dispense. Timeout occurred on line @start."
5. I have a problem with instrument calibration or communication, or I get the following error "component error return the following transfer error will now abort media name data component df
6. How to setup a dispenser in a computer to computer configuration?
7. Runtime error 429 active x component cannot create object when attempting to print a label
8. Instrument Communications Error in Paintmaker or Datacolor Paint
9. How do I set up a dispenser software to software ?
10. Invalid White Tile Measurement. Wrong tile? (DF-100)
11. How do I setup ColorPro software on the same computer as Datacolor Paint or Paintmaker?
12. How do I backup my customer file, if I don’t have a floppy drive?
13. How do I set up a Dymo Labelwriter printer in Datacolor Paint or Paintmaker?
14. Labels are printing on two labels instead of one
15. I have several Paintmaker or Datacolor Paint CD’s. Which one do I install?
16. How to setup Datacolor Paint ?
17. How do I install new white tile calibration data in Datacolor Paint?
18. This control NoSpec.Dll does not support a measurement device.
19. How do I download from a Microflash?
20. The settings specified in the hrblcomm.ini were not valid.
21. I don’t have a floppy disk drive or my calibration data is on another source (CD, Flash Drive, Network, etc.)
22. I need help installing a Paintmaker upgrade.
23. How do I store a new diagnostic tile measurement in Paintmaker or Datacolor Paint, if I have replaced my white tile, or changed instruments?
24. Labels do not print correctly, printer does not feed labels correctly, the ready light on the printer blinks after attempting to print.
25. Getting error "curtin form load - error 372 failed to load control cscomb32.ocx"
26. Error number -2147417848
27. Just downloaded instrument data from e-mail, how do I load the new calibration data?
28. I have purchased multiple databases and got multiple CD’s. Which one do I load first?
29. Software validation screen appears when attempting to run Paintmaker on a system that has already been validated, indicating that the demonstration period has expired.
30. My buttons and features are missing from the Datacolor Paint or Paintmaker software.
31. How do I set up a loaner instrument?
32. I ordered a particular manufacturer’s database with my system and did not get it.
33. An error Occurred During Instrument Measurement
34. I can’t find the paint bases I need to make a match.
35. I am experiencing instrument calibration or communication problems
36. How do I get information on Orchard Supply Hardware Upgrades?
37. I still receive a calibration error after correct calibration file data is installed.
38. Why can’t I do a custom match using a certain product?
39. Is there a manual for Paintmaker?
40. What’s the current recommended printer?
41. Where do I purchase labels for labelmaker?
42. How to convert volumetric output to shots output, in retail paint