Cause:

The instrument does not communicate with the PC, the instrument goes automatically on Simulus mode.

Solutions:

Check the cable,

Restart the instrument,

If not fixed, contact your Datacolor local support.

1. Error 23021: Communication to instrument failed! Please check power and connection.
2. How can I verify instrument communication to my Datacolor software?
3. Where can I find documentation for the Elrepho 3000 family of instruments?
4. I get an error "Not enough storage", when trying to measure a sample on my Datacolor Check.
5. What is Gloss Compensation?
6. What spectrophotometers or instruments can be used in Datacolor software?
7. Missing calibration file on Mercury/Check.
8. Proper care of the calibrating tile
9. Measurement of the green diagnostic tile failed.
10. Most of the colors are too yellow in the Spectral Test.
11. Datacolor Gloss Compensation
12. Spectrophotomers - Tips for Optimal Performance
13. Error: "Wrong black trap"
14. How do I reset the PDA? (application hang, dead PDA, unreadable screen)
15. Inter-instrument agreement-Software to the Rescue
16. What does status code 00211 mean on the LCD display of DC 500 and 800 series spectro