Delete the file:  diagtile.ini 

located in:

For Datacolor Paint, delete it from this folder:

C:\Program Files\datacolor\Spectrum\Datacolor Paint

For Paintmaker, delete it from this folder:

c:\pntmkr

If you cannot locate the file, use Windows Explorer to search for the file, and then delete it.

After deleting the file, the next time you perform instrument diagnostics inside Datacolor Paint or Paintmaker, a message will be displayed:

"Could not find diagnostic tile standard data file diagtile.ini. Would you like to create this standard?"   Click Yes.

1. "runtime error ’20567’ Error in file C:PaintmkrdataXXX.rpt Page Header or Footer longer then Page"
2. I have version xx.xx for Paintmaker or Datacolor Paint; is this the latest version?
3. Invalid file name runtime error 20507
4. I have a problem with instrument calibration or communication, or I get the following error "component error return the following transfer error will now abort media name data component df
5. How to setup a dispenser in a computer to computer configuration?
6. Runtime error 429 active x component cannot create object when attempting to print a label
7. How do I set up a dispenser software to software ?
8. Instrument Communications Error in Paintmaker or Datacolor Paint
9. Error: "a timeout error occurred communicating with the dispenser. Cannot dispense. Timeout occurred on line @start."
10. Invalid White Tile Measurement. Wrong tile? (DF-100)
11. How do I setup ColorPro software on the same computer as Datacolor Paint or Paintmaker?
12. How do I backup my customer file, if I don’t have a floppy drive?
13. How do I set up a Dymo Labelwriter printer in Datacolor Paint or Paintmaker?
14. Labels are printing on two labels instead of one
15. I have several Paintmaker or Datacolor Paint CD’s. Which one do I install?
16. How to setup Datacolor Paint ?
17. This control NoSpec.Dll does not support a measurement device.
18. How do I install new white tile calibration data in Datacolor Paint?
19. How do I download from a Microflash?
20. I don’t have a floppy disk drive or my calibration data is on another source (CD, Flash Drive, Network, etc.)
21. The settings specified in the hrblcomm.ini were not valid.
22. Labels do not print correctly, printer does not feed labels correctly, the ready light on the printer blinks after attempting to print.
23. I need help installing a Paintmaker upgrade.
24. Getting error "curtin form load - error 372 failed to load control cscomb32.ocx"
25. Error number -2147417848
26. Just downloaded instrument data from e-mail, how do I load the new calibration data?
27. I have purchased multiple databases and got multiple CD’s. Which one do I load first?
28. Software validation screen appears when attempting to run Paintmaker on a system that has already been validated, indicating that the demonstration period has expired.
29. My buttons and features are missing from the Datacolor Paint or Paintmaker software.
30. "I need to order another formula book (hard copy) or color chips/chip rack or I have questions concerning updated formula book formulas (or any question concerning the contents of formula books)
31. How do I set up a loaner instrument?
32. I can’t find the paint bases I need to make a match.
33. An error Occurred During Instrument Measurement
34. I ordered a particular manufacturer’s database with my system and did not get it.
35. I am experiencing instrument calibration or communication problems
36. How do I get information on Orchard Supply Hardware Upgrades?
37. I still receive a calibration error after correct calibration file data is installed.
38. Why can’t I do a custom match using a certain product?
39. Is there a manual for Paintmaker?
40. What’s the current recommended printer?
41. Where do I purchase labels for labelmaker?
42. How to convert volumetric output to shots output, in retail paint